Ordering and delivery
This section covers how registered renal units can place orders, set up regular supply and receive deliveries from our Midrand base. It also explains when a standing order suits your unit better than an ad hoc request, and what to check when goods arrive.
Who we supply and what this section covers
Dialysis Supplies Direct supplies registered renal units only. We do not supply the public, and this section is focused on the practical side of ordering dialysis consumables such as bloodlines, dialysers, fistula needles, acid and bicarbonate concentrates, and disinfectants from our Midrand base.
Use these pages if your unit needs to open or manage an account, arrange routine deliveries, or understand how courier and scheduled delivery works to Johannesburg, Pretoria and other major centres. If your team is deciding between a once-off order and a recurring supply arrangement, the guides in this section will help you choose the best fit for your ward, clinic or satellite unit.
Choosing between ad hoc orders and standing orders
Some units prefer to order as needed, while others need a fixed pattern to support predictable treatment days and storage capacity. The right option usually depends on patient load, cupboard space, receiving staff availability and how far your unit is from the main courier routes.
- Ad hoc orders: Better for units with changing demand, temporary schedule changes or limited storage room.
- Standing orders: Better for units that use steady monthly volumes and want fewer last minute requests.
- Next-day courier: Suits major centres where urgent replenishment is sometimes needed.
- Scheduled deliveries: Useful for units further afield where planned drop days help with receiving and stock rotation.
If your requirement changes from month to month, ad hoc ordering may give your team more control. If the same items move out of stores every week, a standing order can reduce admin and help avoid short picks before a long weekend or municipal service disruption.
Accounts and ordering information
Before regular supply can run smoothly, your unit should make sure account and ordering details are current. The buying team or unit administrator should submit enquiries through the contact page so we can confirm the correct billing entity, delivery point and purchasing contact for your facility.
To prevent delays, it helps when each order includes clear product descriptions, the required quantities and the preferred delivery date. Where your site has restricted receiving hours, mention that up front. This is especially useful for hospital campuses and medical buildings with shared loading zones, because couriers can lose time at booms and goods receiving points.
- Billing name for the registered renal unit or approved purchasing entity
- Delivery address with ward, unit or receiving bay details
- Primary ordering contact and alternate contact
- Preferred delivery days and receiving times
- Any site access rules for couriers or scheduled vehicles
Delivery options from Midrand
Our base in Midrand allows straightforward distribution between Johannesburg and Pretoria, with next-day courier to major centres and scheduled deliveries further afield. For nearby urban routes, courier is often the quickest option. For outlying towns, a scheduled run may be more practical, especially where receiving is only available on certain days.
When deciding between the two, think about urgency, road time and your remaining on-hand stock. During periods of heavy traffic, public holidays or power cuts at receiving departments, a bit of planning goes a long way.
- Next-day courier: Best for major centres, urgent top-up orders and sites with reliable weekday receiving.
- Scheduled delivery: Best for regional planning, larger replenishment drops and units outside the main metro routes.
- Midrand to Johannesburg and Pretoria: Often the simplest route pattern for routine supply.
- Further afield: Best handled with lead time so your team can prepare storage space and receiving staff.
Receiving goods and checking condition
On arrival, the receiving team should check that outer cartons are intact, the delivery matches the order, and items are moved promptly into suitable storage. This page section is not a usage guide, but careful receiving helps protect stock quality and supports traceability inside the unit.
It is good practice to look for signs of wet cartons, crushing, broken seals or incorrect quantities before signing off fully. If your unit is near the coast, humidity can be harder on packaging, so avoid leaving cartons standing in open passages or against damp walls for too long.
- Confirm item descriptions and quantities against the delivery note
- Check cartons for visible transit damage
- Move stock into clean, dry storage as soon as possible
- Rotate stock according to your internal process
- Report discrepancies promptly through the purchasing contact
How to use the pages in this section
This hub page is the starting point for the ordering and delivery topic. If you already know what you need, go to the page that matches the job in front of you. Standing orders covers recurring supply planning, while Next-day courier focuses on urgent and metro-friendly delivery arrangements.
If you are reviewing your unit's supply routine, start with the pages on monthly planning and receiving a delivery as well. Those guides help purchasing staff, stores staff and unit administrators line up ordering dates, storage space and receiving times without over-ordering or leaving critical items too late. A short review now can save quite a bit of chasing later.
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Questions we get asked
Do you supply individual patients or home users?
No. We supply registered renal units only and do not supply the public.
How do we place an order or ask about opening an account?
Please use the enquiry form on our contact page with your unit details, delivery location and the products you need quoted or supplied.
Can you deliver outside Johannesburg and Pretoria?
Yes. We offer next-day courier to major centres and scheduled deliveries further afield, depending on the destination and order arrangement.
Open an account or ask for a quote
Send a note through our contact form with your renal unit, what you use each month and your delivery address, and our sales team will contact you.
Open the contact form