Do you supply members of the public?

No. We supply registered renal units only and do not process public or patient orders.

How do we place an enquiry?

Please use the enquiry form on our contact page. We will review the request and respond based on your unit's ordering needs.

Do you deliver outside Midrand?

Yes. We arrange next-day courier to major centres and scheduled deliveries further afield, depending on the destination and receiving requirements.

About Dialysis Supplies Direct

What We Do

We focus on the day-to-day supply of dialysis consumables for registered renal units. Our work is wholesale only, which means we do not supply the public and we do not handle patient-specific requests. The range centres on core line items used by renal units for ongoing treatment schedules, together with concentrates and disinfectants needed for routine operations.

Because renal units work to fixed treatment lists and strict internal procedures, our role is to help buyers and unit teams order clearly, receive correctly and keep stock moving in the right order. We do not provide clinical advice or treatment guidance. Instead, we support the practical supply side so units can place orders with the correct product descriptions, pack details and delivery timing.

Bloodlines
Dialysers
Fistula needles
Acid concentrates
Bicarbonate concentrates
Disinfectants

Who We Work With

Our clients are registered renal units that need a dependable wholesale supply channel. Some place regular repeat orders each month, while others order according to changing treatment rosters, storage space or delivery windows at their premises. We work with units in Midrand and the wider Gauteng area, and we also send consignments to major centres by next-day courier.

For sites further from the main courier routes, we arrange scheduled deliveries where timing and handling can be planned properly. This is especially useful where receiving staff are only available at certain hours, or where a unit needs goods to arrive around municipal access rules, security sign-in requirements or shared receiving bays. We keep the process practical and straightforward, because missed deliveries create extra admin for everyone.

Registered renal units in Midrand, Johannesburg and Pretoria
Units in major centres needing next-day courier
Facilities further afield needing scheduled deliveries
Buyers, stores teams and unit coordinators managing recurring orders

How Our Team Works

Our team is set up around clear roles. The sales co-ordinator handles incoming enquiries from the contact page and confirms the basic order requirements. The warehouse lead checks product descriptions, pack quantities and dispatch readiness. The dispatch co-ordinator books courier collections or plans scheduled runs, while the admin role keeps delivery paperwork aligned with the order record.

That split matters because dialysis supply is detail-heavy. Units need the right consumables, the right quantities and the right delivery reference information. By keeping responsibilities separate, we reduce confusion and make follow-up easier if a unit needs a document check or a repeat of a previous order line. If there are weather delays on coastal routes or power cuts affecting normal receiving times at a facility, the team can usually adjust collection and handover arrangements quickly.

Our Midrand Premises and Storage Approach

We operate from Midrand, positioned between Johannesburg and Pretoria with good access to the main road network. That location helps with local deliveries and makes courier handover to major centres more efficient. For units in Gauteng, it can shorten lead times on routine orders and make scheduled delivery planning simpler.

Inside our premises, stock is handled with a strong focus on order accuracy, batch traceability on documentation and sensible storage conditions. General storage guidance matters for these products, so goods are kept in suitable indoor conditions and rotated in sequence according to normal warehouse practice. We pay close attention to clean packing areas, labelled shelves and tidy dispatch staging, which helps avoid mixed cartons or rushed picking. In warmer months and during humid spells, especially on consignments heading to coastal areas, packing checks become even more important.

Indoor storage with organised picking locations
Clear separation of order staging and dispatch handover
Routine stock rotation practices
Document checks before goods leave the warehouse

From First Enquiry to Delivery

A job usually starts with an enquiry submitted through our contact page. From there, we confirm that the request is from a registered renal unit and gather the order details needed for processing. This includes the required items, pack information, delivery location and preferred timing. If the unit places repeat orders, we can work from prior records to make reordering easier, but we still confirm each order before dispatch.

Once the order is checked, the warehouse team picks and prepares the consignment. The dispatch side then books next-day courier to major centres or arranges a scheduled delivery for outlying areas. We provide the documents needed for the receiving team to match cartons against the order when they arrive. Where a site has specific receiving hours or security procedures, we note that early so there is less back-and-forth later.

The process is practical and methodical, not complicated. Clear order information at the start usually means fewer delays at dispatch and fewer queries at goods-in.

Aftercare and Ongoing Support

Our work does not stop when cartons leave Midrand. After delivery, we assist with routine supply follow-up such as document queries, repeat ordering references and general storage questions. We do not advise on patient treatment or product choice for individual clinical use, but we can help a unit confirm what was ordered previously and how goods should be stored in general warehouse terms.

For many units, aftercare is really about consistency. They want a supplier that remembers the receiving process, understands their ordering rhythm and responds clearly when something needs checking. That might be a delivery note query, a request to plan the next month's order cycle, or a question about rotating stock in the storeroom. We keep that support focused and useful, with communication routed through the contact page so the right team member can pick it up.