Standing orders
Standing orders help registered renal units keep routine dialysis consumables moving without placing the same order from scratch each month. We agree a monthly supply plan, confirm delivery timing, and adjust quantities when your unit's demand changes.
What a standing order includes
A standing order is a repeat ordering arrangement for registered renal units only. It is suited to units that use regular monthly quantities of bloodlines, dialysers, fistula needles, acid and bicarbonate concentrates, and disinfectants. Instead of sending a full list every time, your unit works from an agreed base schedule and updates it when needed.
The aim is simple: reduce admin pressure, keep receiving more predictable, and make sure routine items are planned around your treatment calendar, storage space and delivery pattern. This service does not replace your internal checks, but it does give your procurement team a clear monthly framework to work from.
- Monthly or scheduled repeat quantities by product category
- Agreed delivery timing for Midrand, Johannesburg, Pretoria and major centres on courier routes
- Space to increase, reduce or pause specific lines before dispatch
- Practical coordination for concentrates and disinfectants where handling and storage matter most
- Order confirmation against your unit's current requirement before release
How the process works each month
We start with your unit's expected monthly requirement and build a standing order profile around that. The profile records the items you usually take, the quantities normally needed, the preferred receiving days and any notes about access, offloading or receiving hours. Once that baseline is in place, repeat ordering becomes much quicker.
Before the next cycle goes out, your team reviews the quantities and sends through any changes. If admissions, roster shifts or treatment volumes have changed, the standing order can be adjusted up or down. Smaller corrections are straightforward and help avoid over-ordering, which is especially important where storage is tight.
- Step 1: Send your unit details and monthly requirement through the contact page
- Step 2: We map the repeat items and propose a delivery pattern
- Step 3: Your procurement or stores team checks quantities and receiving details
- Step 4: You confirm the month's release or request changes
- Step 5: We prepare the shipment and arrange dispatch
- Step 6: Your team receives, checks and rotates stock on arrival
What your unit should prepare
The standing order works best when the unit gives clear, current information from the start. We do not need patient details or treatment information. What matters is the monthly consumption pattern, practical receiving details and any restrictions that affect delivery or storage. A good first setup saves time later and cuts back on last minute corrections.
If your stores area is shared with other consumables, it helps to note the available shelf space, stacking limits and how often your team can receive. Coastal units may also want to review humidity exposure in receiving and storage areas, particularly for cartons kept near loading points or exterior doors.
- Registered renal unit name and delivery address
- Contact through the enquiry form for procurement, stores or receiving
- Normal monthly quantities by item type
- Preferred delivery days and receiving hours
- Access notes such as gate control, loading bay rules or municipal vehicle limits
- Storage notes for concentrates, disinfectants and general carton handling
Adjustments, urgent changes and scheduled deliveries
No unit runs exactly the same pattern every month. Standing orders are meant to be adjusted as usage changes, whether that is due to patient movement, roster changes, holiday periods or temporary receiving constraints. If a line must be reduced, added or held back, your team sends the update before dispatch so the release reflects current demand.
For Midrand and the corridor between Johannesburg and Pretoria, planning is usually straightforward because access times are shorter and repeat deliveries can be aligned with your normal receiving window. For major centres outside Gauteng, next-day courier is available on the usual routes, while further afield can be scheduled to match transport timing and your unit's receiving capacity. Where a site has narrow receiving windows, let us know early, it makes a real difference.
If a power cut affects your receiving office or security gate process, your team should flag it as soon as possible so the delivery note and handover timing can be managed around that disruption.
How pricing is worked out
Standing order pricing is based on the product mix, pack configuration, delivery pattern and destination. Some units take a narrow repeat range every month, while others need a broader basket across bloodlines, dialysers, needles, concentrates and disinfectants. Freight and handling can vary depending on route, volume, receiving conditions and whether the order goes on a local delivery run or courier network.
Because quantities can change month to month, the important point is that the standing order gives a stable framework for quoting and reconfirmation rather than a fixed promise regardless of change. If your unit changes the product mix, delivery frequency or destination details, the quoted amount may change accordingly. We keep this practical and transparent so your procurement team can reconcile the monthly release against what was actually requested.
- Product category and quantity mix
- Case or pack format where applicable
- Delivery destination and route
- Frequency of deliveries during the month
- Special receiving or access arrangements
Aftercare and ongoing review
After delivery, your team should check the shipment against the order confirmation and delivery paperwork, then move stock into the correct storage areas without delay. Cartons should be kept clean, dry and off the floor, with older stock issued first according to your internal stock rotation process. We can also align future releases if your receiving team notices that certain lines are arriving too early or too close to month end.
Standing orders are reviewed as your unit's pattern changes. Some units settle into a very regular cycle, while others need monthly fine tuning. The service remains flexible, but it works best when updates are sent in good time through the contact page and receiving issues are reported promptly. That way your next release can be corrected before it becomes a bigger admin problem.
We supply registered renal units only and do not provide products to the public.
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Questions we get asked
Who can place a standing order?
Standing orders are available to registered renal units only. We do not supply members of the public.
Can monthly quantities be changed?
Yes. The standing order acts as a base plan, and your unit can increase, reduce or pause lines before dispatch for that cycle.
Do you give product usage or treatment advice?
No. We handle wholesale supply and delivery planning only, with general storage and ordering guidance rather than clinical or patient-specific advice.
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